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SERVICE INFRASTRUCTURE

Broadcasting facilities
·human resources

To provide customers with accurate product information and an eye-catching and interesting element, CJ ENM O SHOPPING DIV. has made customer-oriented broadcasting in collaboration with various professional employees . With Asia’s largest scale studio, CJ ENM O SHOPPING DIV. can introduce large-sized products such as automobiles, and it can even host fashion shows, as well. CJ ENM O SHOPPING DIV. thus has been offering more value than simply shopping to our customers.

홈쇼핑 스튜디오 전경 사진

Customer Service
Center

CJ ENM O SHOPPING DIV. provides outstanding customer services and rapid responses for all customers from TV Home Shopping, CJmall and Catalogue. Since 2012, for the convenience of the hearing impaired, we have been offering ‘sign language service’ for the first time in home shopping business and online retail industry. Since 2013, we have introduced ‘visual ARS services’ for customers convenience and accessibility by indicating their current order status on smart phones and mobile devices. In 2015, As Mobile Shopping Market were expanded, we have introduced ‘Live Chat Service’ to help customers at every stage of the buying process. CJ ENM O SHOPPING DIV. is planning to launch various services to maximize customer’s satisfaction.

Customer center information
Location of Customer Service Center Seoul Center, Busan Center
Number of workers 800 workers
Average number of daily cases 130,000 cases
콜센터 전경 사진 서울센터 부산센터

Delivery System

CJ ENM O SHOPPING DIV. strives to provide fast and accurate delivery services. To offer a high-quality service, we operate massive fulfillment center. It also enables us to offer various delivery options such as ‘Same Day Delivery’ which makes customers to receive their orders in the morning in the same day. Alsocustomers are able to select a delivery date depends on their schedule.

Location, Delivery Satisfaction
Location Gyeonggi-do Gwangju Gonjiam Mega Hub Terminal
물류센터 전경 사진

Customer
Satisfaction Service

CJ ENM O SHOPPING DIV. operates thorough customer management services and strives to achieve improvements in customer satisfaction.

물류센터 위치, 배송만족도 내용
Three strikes system/
Hazard product blocking system
Since 2002, we run the ‘three strikes system’ to prohibit partners from selling products in which quality has been reported to be problematic for more than three times. In 2010, we were the first ones in the online shopping malls to introduce the ‘Hazard product blocking system' which automatically prohibits the sale of products including food, cosmetics, and baby products if the products have any quality issues.

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